New Orleans Inspired Jewelry & Accessories for the Home
handcrafted in new orleans since 2002

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Customer Service

Shipping & Delivery

All domestic orders are shipped and insured via United States Postal Service using Priority Mail. Based on availability, most orders are processed within 1-2 business days. Please note that due to the handcrafted nature of some of our jewelry products, it may take up to 10 business days to process your order. Please be advised that we are not responsible for any orders when the customer submits an incorrect or invalid address. Additionally, Heather Elizabeth Designs is not responsible for any lost or stolen packages.

All international orders are shipped via Priority Mail International. We ship internationally to Canada, Australia, New Zealand and most western European countries. U.S. Law requires us to disclose truthful and accurate information on the customs form. Please note that you will be responsible for all duties and taxes incurred based upon the value of your order.

Each product arrives in a signature Heather Elizabeth Designs® box. Great care is taken to ship all items.  If you receive an order that has been damaged during shipping please contact us immediately at jewelry@hedesigns.com or call us at (504) 237-1458 Monday - Friday, 9am - 5pm CST.

Returns & Replacements

Heather Elizabeth Designs' wants you to be completely satisfied with your purchase. If you are not delighted with your purchase, please return un-worn merchandise within 15 days of purchase and accompanied by a receipt. Refunds on returned merchandise will be issued only if an original receipt is received as well with your package. Gift recipients are eligible for exchange or will be issued a non-refundable store credit. Under no circumstances will items that have been worn, damaged, or altered be accepted for refund, credit, or exchange. All return shipping charges will be paid by customer.

To return a product, contact Customer Service at jewelry@hedesigns.com or call us at (504) 237-1458 Monday - Friday, 9am - 5pm. Customers are responsible for return shipping charges which are nonrefundable. All returns should be packaged in the original packaging. Please call us first for an Return Authorization# to be assigned to your package before returning it. Further return details will be provided at that time.

Ordering

Our goal at Heather Elizabeth Designs is to make your online purchasing experience easy and efficient. Our transaction policies are designed to ensure your understanding of the purchase process at Heather Elizabeth Designs. If you have any questions about your order, please contact us at jewelry@hedesigns.com or call us at (504) 237-1458 Monday - Friday, 9am - 5pm CST.

Internet Orders placed using your credit card are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a customer's order that can delay processing and delivery. In these cases, Heather Elizabeth Designs will attempt to contact you, using the information provided at the time of purchase. If Heather Elizabeth Designs is unable to reach you after its initial attempt, Heather Elizabeth Designs will cancel your order without further notice.

If you do not receive a confirmation page or email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Heather Elizabeth Designs whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Heather Elizabeth Designs will not be responsible for monetary losses or otherwise if you assume that an order was not placed because you failed to receive confirmation.

Payment, Pricing & Promotions

Heather Elizabeth Designs accepts several methods of payment to accommodate your needs. Heather Elizabeth Designs accepts American Express, Visa, MasterCard and Discover. All prices listed on Heather Elizabeth Designs are stated in U.S. Dollars. When you purchase a product from our website, PayPal.com (PayPal Payments Standard) will securely handle the transaction and collect of payment for your purchase.

We reserve the right to modify prices, promotions, specifications, colors, and fabrics, at any time and without notice. If the amount paid for a product is incorrect, regardless of the cause (including, but not limited to, human and/or technical error), Heather Elizabeth Designs reserves the right to cancel the order and refund to the amount paid.

Viewing Orders

Customers may view orders via the Account Dashboard. To view your orders, click the LOG-IN link at the top of our web site. After signing in, you will see Recent Orders listed in My Account Dashboard. You will have the option to View or Reorder any recently placed orders. If you would like to view or reorder an older order, click the link, My Orders in the left sidebar menu.

Updating Account Information

Customers may update account information via the Account Dashboard. To update your account, click the LOG-IN link at the top of our web site. You will be redirected to the Customer Sign-In page. After signing in, you will see all your account information listed in My Account Dashboard. You will have the option to update your contact information, sign-in e-mail address, sign-in password, billing information, shipping information, and/or join our newsletter.

Privacy & Security

Heather Elizabeth Designs is committed to protecting your privacy. Our Privacy Policy is intended to describe how your personal information is collected, processed, and used. Please note that by visiting hedesigns.com, you are accepting the practices described in this Privacy Policy. Click here to read our Privacy Policy here.