Customer Service / FAQs

Shipping & Delivery
All domestic orders are shipped and insured via United States Postal Service using Priority Mail. Based on availability, most orders are processed within 1-2 business days. Please note that due to the handcrafted nature of some of our jewelry products, it may take up to 10 business days to process your order. **We are not responsible for any orders placed with an incorrect shipping address** Additionally, Heather Elizabeth Designs is not responsible for any lost or stolen packages.

Each product arrives in a signature Heather Elizabeth Designs® box. Great care is taken to ship all items. If you receive an order that has been damaged during shipping please contact us immediately at jewelry@hedesigns.com or call us at (504) 237-1458 Monday - Friday, 9am - 5pm CST.

Returns & Replacements
Heather Elizabeth Designs' wants you to be completely satisfied with your purchase. If you are not delighted with your purchase, please return un-worn merchandise within 15 days of purchase and accompanied by a receipt. Refunds on returned merchandise will be issued only if an original receipt is received as well with your package. Gift recipients are eligible for exchange or will be issued a non-refundable store credit. Items that have been worn, damaged, or altered will not be accepted for refund, credit, or exchange. All return shipping charges will be paid by customer.

To return a product, contact Customer Service at jewelry@hedesigns.com or call us at (504) 237-1458, Monday - Friday, 9am - 5pm. Customers are responsible for return shipping charges which are nonrefundable. All returns should be packaged in the original packaging. Please call us first for a Return Authorization# to be assigned to your package before returning it. Further return details will be provided at that time.

Ordering
Our goal at Heather Elizabeth Designs is to make your online purchasing experience easy and efficient. Our transaction policies are designed to ensure your understanding of the purchase process at Heather Elizabeth Designs. If you have any questions about your order, please contact us at jewelry@hedesigns.com or call us at (504) 237-1458, Monday - Friday, 9am - 5pm CST.

If you do not receive a confirmation page or email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Heather Elizabeth Designs whether or not your order has been placed. 

Payment, Pricing & Promotions
Heather Elizabeth Designs accepts American Express, Visa, MasterCard and Discover through Paypal. All prices listed on Heather Elizabeth Designs are stated in U.S. Dollars. When you purchase a product from our website, PayPal.com (PayPal Payments Standard) will securely handle the transaction and collect of payment for your purchase.

We reserve the right to modify prices, promotions, specifications, colors, and fabrics, at any time and without notice. If the amount paid for a product is incorrect, regardless of the cause (including, but not limited to, human and/or technical error), Heather Elizabeth Designs reserves the right to cancel the order and refund to the amount paid.

alt text